Frequently Asked Questions

Orders & Delivery

How long will it take to receive my order?

Cards, Prints & Small Accessories are usually dispatched within 1-2 working days.

Custom Portraits are dispatched/emailed 3-5 Working Days after receiving your photographs.

One Dispatched your order will usually take:

UK Customers – 2-4 Working Days
EU Customers – 3-6 Working Days
International Customers –  6-8 Working Days

There is an option to upgrade UK delivery at checkout. 

Please be aware that there may be delays within the postal system which are unfortunately out of my control. These could be weather related, strikes or other issues so please check with your postal service. 

What should I do if my order hasn’t arrived?
Firstly, check your emails as you should have received one when we dropped your order off at the post office and then have a look at the estimated delivery times posted above (this will be working days Monday – Friday after Dispatch.) If you’re still concerned please send me a message via the contact form and I’ll have a look into it for you.

There’s a mistake with my order / I’ve received the wrong item.
I often have a baby girl trying to type her (what she thinks is very) important emails whilst going through orders so I’m sorry if something has gone wrong! Please let me know via the contact page what’s incorrect and I’ll fix it as soon as possible. (Please don’t worry if you’re just reading this! So far, even through the distractions I haven’t sent an incorrect order yet! Have I just jinxed myself?)

I’m not happy with my order.
That’s okay! Please contact me via the contact page and I’ll see what I can do! 

Other

Are you taking on commissions?
Yes I am currently taking on portrait commissions! They are my absolute favourite thing to do, have a little look at ‘custom portraits’ in the shop menu for my prices. 

If you have any other ideas please let me know and I’ll see what I can do!

Do you have a query that isn’t answered here? Please contact me!